IT Support can cover a wide variety of problems and tasks, from fixing an issue with email to making sure back-ups are running when they should be.
At BSS we have developed a flexible support contract that can cover you for any eventuality, we don't provide a list of exceptions and will make every effort to help you when you need it.
Experienced
As a Microsoft Partner, our engineers are Microsoft qualified and make an effort to ensure they are up to date on the latest technology. When we begin a support contract, we take the time to get to know your set up to ensure that we can respond to your queries as quickly as possible should a problem arise.
You get the same quality of support as an in-house IT department, or better, without the cost!
So many options
Because there are so many different queries we have a number of ways of dealing with them all, for example:
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Hotline telephone support; which means your problem is answered, and if we can sort it out over the phone we will.
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Remote control software enables us to see exactly what is on your screen and many problems can be fixed without you having to wait for a off-site visit.
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Warranty control involves us keeping an eye on the warrenty state of your hardware and fixing any problems, should they arise, direct with the suppliler
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Hardware maintenance takes over when warrenty control leaves off, if a peice of hardware is faulty we will fix it or if needed replace it.
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General Support covers all the other aspects of support and we offer four options- Pay as you go, Remote Support, On-site support and Pulse-Bytes.
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Training can be provided at request on a range of software products and activities.
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Business Continuity planning ensures a plan is in place to keep your business up and running in case of a disaster.
To find out more about or IT support options and how we can help call 01792 222303.
