Support
Do you get stuck as the 'computer expert' because you fixed a problem once? Do you spend hours fiddling with a computer in the hope it will start again like magic? Do you hate spending hours talking to automated systems and listening to Greensleaves waiting for someone to answer the phone?
At BSS we understand that you just want to talk to a normal person... and while we can't promise that our team are normal they are definitely not mechanical! We also know that you never quite know what support you're going to need or when you're going to need it, so we offer flexible support contracts and services to suit any company.
Experienced
With a range of qualified developers and professionals, the same ones that installed your system or worked on your software, are the ones that deal with your calls, so you can be sure they know your system inside and out. You can get the same quality of support as an in-house IT department, or better, without the cost!
So many options.
Because there are so many different queries we have a number of ways of dealing with them, including:
- Hotline telephone support, which means your call is answered by a real person and if we can sort it our over the phone we will
- Remote control software enables us to see exactly what is on your screen and many problems can be fixed without you having to wait for an on-site visit
- Warranty control involves us keeping an eye on the warranty state of your hardware and fixing any problems, should they arise, direct with the supplier
- Hardware Maintenance takes over when warranty control leaves off, if a piece of hardware is faulty we will fix it where possible or replace it if necessary
- General Support covers all other aspects of support and we offer four options - Pay as You Go, Remote Support, On-site support and BSSBytes
- Training can be provided at request on a range of software products and activities
- Business Continuity planning ensures a plan is in place to keep your business up-and-running in case of a disaster
Have a look at our support options comparison chart to discover which is the best option for you.
Next Steps
To discuss your needs and requirements call BSS now on 08702 402777, email rob.jones@bssmx.com or fill in our request form to arrange a free IT health check.
If you are still not convinced we can help download our support brochures for more information.
